True Story: Customer goes out for lunch at a diner. Total bill is $6.07. Customer pays with credit card, writing in a $0.93 tip and a total of $7.00 which he signs for.
Three weeks later customer receives the credit card statement and the lunch charge is listed as $7.07. The statement has meal cost and tip broken out and the tip had been increased to $1.00 when it was submitted to the credit card company.
The customer called the diner to dispute the increased tip, as there is no minimum tip policy at that establishment. The diner manager promised to look into it, but added it would take a few days to search through the records. The manager asked the customer to fax the original credit slip. The customer did so at an office store at a cost of $1.50.
After two days the customer didn’t hear back from the manager so he called the credit card issuer to dispute the charge. The credit card issuer asked him to fax the original credit slip to assist in the claim. He did so, again at an office store that charged $1.50 for the fax.
The issue is still unresolved. The manager hasn’t contacted the customer and the credit card issuer is still processing the claim. The customer is adamant that the seven cents be refunded because he only authorized a charge of $7.00.
If you were the customer in this situation, what would you do?
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